JFKey is the reservations agent for your hotel stay. We reserve the right to cancel a reservation due to a major event or circumstance. If your hotel is not able to honor a reservation an equal or better accommodation will be provided.
- Cancelation Policy: 30 days
- Deposit: 1 night plus taxes and fees
- Room Tax: 7% or 9% depending on each property
- Service Fee and tax: 5.35%
- No Show: please call (787) 931-0551 to report if you will not make it to your reservation. No Shows will be charged the entire stay balance
- Refunds: you can request a refund 30 days prior to your arrival day. After this day you can request a credit for future use in any of our hotel locations
Rules & Regulation:
- Check in 3pm – 8pm (please notify for late check-ins at (787) 931-0551
- Check out 12 pm
- Late check out $30 from 12pm – 2pm. After 2 pm a full night will be charged
- Nonsmoking rooms. A penalty for smoking inside the room is $250
- The guest is responsible for any damage to the room and the credit card provided at check-in will be charged in the amount equal to the repair or replacement of the damaged items
- Regular occupancy is 2 adults, additional adults are $25 in existing beds
- Children 13 years old or younger stay free if sharing beds
- No rollaway beds available
- All guests must provide ID at check in and sign the Registration Card
- All guests must provide a valid credit card at check for incidentals or $150 cash deposit
- Lost keys $25 fine
- Lost air conditioning remote $100 fine
Security Policy: Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Refund Policy: All refunds will be provided as a credit to the credit card used at the time of purchase within five (7) business days.
Adult signature requirement: you must be at least 18 years of age to book a room and consume age-restricted products. This means that you or someone over the age of 18 will need to be present at the time of check-in.
JFKey is a reservation agent and does is not responsible for any valuables left in the room. Please keep your valuables with you at all times.